Frequently Asked Questions

I provide cleaning services throughout the Greater Toronto Area. Each booking requires a minimum of four to six hours, depending on the size and location of your home. Kindly inform me at the time of booking about parking availability near your residence. 

The best way to request a cleaning is to fill out my booking request form. I encourage you to upload pictures of your home, and to be as descriptive as you'd like. I will get back to you within 24-48 hours. If you submitted a booking request form and have not heard from me yet, please submit again and let me know! 

My goal is to make your life easier, so I will bring all my carefully selected cleaning supplies with me to every booking. I only ask that you have one or two rolls of paper towel on hand. I will bring my own vacuum and mop/bucket. Please note that you can choose between scented and completely unscented cleaning supplies. I refrain from using harsh chemicals and always opt for natural products. 

I specialize in a very deep and detailed house cleaning service. What I do takes a while at first, but the results are worth it. Though the list is endless, I have a Services page where you learn about some of the cleaning tasks I perform at each booking. Take a look and find out!

I do not offer any move in or move out cleaning services at this moment.  Due to the nature of my schedule, it is not possible for me to accommodate cleaning short-term rentals like Airbnb. I specialize in cleaning lived-in homes that require biweekly or monthly bookings. 

I do not provide laundry or ironing services at this time. Changing and making a bed is of course available. 

The duration of a cleaning session varies greatly depending on several factors, including the size of your space, the state it is in prior to the service, and the specific cleaning tasks required. While I have successfully completed full-home cleanings in a single session, there are instances where multiple bookings may be necessary to achieve the desired results. Factors such as the number of items to be dusted and the overall amount of belongings can also impact the time needed for completion.

The payment methods I accept are Interac E-transfer and cash. Please let me know at the time of your booking if you do not have access to Interac E-transfer. Kindly note that all payments are due within 24-hours of your booking, and may be subject to a late fee of $25.

For safety reasons, I refrain from providing services in environments that pose a danger to myself or others. This includes situations where there are hazardous conditions present, such as structural damage, exposed wiring, or other safety hazards. 

For the well-being of myself and my clients, I also refrain from performing services in environments with active pest infestations, including bed bugs, mice, or other similar issues. This policy is in place to ensure the safety and quality of service for all parties involved. If you suspect your home may have such issues, please address them before booking my services.  

While I adore animals, I do not offer any pet care services. For the safety of your pet and to ensure a thorough cleaning, I kindly request that you keep them in a separate room while I work. If you require pet sitting services, I'd be happy to recommend some upon request.

I am fully insured for your peace of mind, and I'm happy to show proof of insurance at anytime. If I see a damaged item before or while cleaning, I will bring your attention to it. 

I do not offer any PSW or Personal assistance, as my specialty is solely deep and detailed house cleaning, and decluttering.